Complaints

Last updated: October 2, 2026

Eastside Discount Nursery takes customer concerns seriously. This page explains how to file a complaint about an order, shipment, pickup, or in-store experience at our El Paso nursery.

How to reach us

Email contact@eastsidenursery.shop or call +1 915-591-3333. You can also visit us at 8423 N Loop Dr, El Paso, TX 79907 during shop hours. Include your order number, the date of purchase if you have it, and a short description of what went wrong.

What to include

Order number or receipt details
Product name(s) involved
Photos when the issue is damage, a missing part, or a defect
The outcome you are hoping for (replacement, return, refund, or clarification)

Our response

We aim to acknowledge complaints within two business days. Some issues—especially freight damage or supplier backorders—take longer to resolve, but we will keep you updated while we work on a practical fix.

Returns and defects

If your complaint is about a return, it will be handled under our Refund and returns policy (14-day in-store returns at 8423 N Loop Dr, El Paso, TX 79907, no restocking fee on eligible items). Defects and transit damage with photos are handled under our Damage and defects page.