Damage and defects

Last updated: October 2, 2026

This page explains what to do if a product from Eastside Discount Nursery arrives damaged or you discover a manufacturing defect. Our shop is at 8423 N Loop Dr, El Paso, TX 79907.

Inspect on arrival

Please inspect parcels and freight as soon as they arrive. Check carton condition, confirm the number of packages matches your paperwork when available, and look over frames, panels, and hardware before disposal of packaging.

Report with photos

Your order number
Photos of the outer packaging and shipping label
Photos of the damaged or defective part
A short note about what is missing or broken

Keep all packaging until the claim is resolved—carriers often require it.

How we help

When transit damage or a manufacturing defect is confirmed, Eastside Discount Nursery will coordinate a replacement part or product when available, or another fair remedy. We may ask the carrier to open a damage claim on freight shipments.

Not covered as “damage”

Normal wear after assembly, damage from improper installation, or weather exposure after the product has been set up outdoors is not handled the same way as shipping damage. Those situations are reviewed under our returns policy when a return is still within the 14-day in-store window.